Warranty

Vertex Manufacturing Corporation warrants your new case neck annealing machine against defects in materials and workmanship for the life of the machine. This warranty is extended to the original retail purchase(r) only. It is not valid on the electronics, motors, fan, power supply & switches. These components are covered and will be replaced by Vertex Manufacturing Corporation for a period of (2) two years. This (2) two year period begins at the time of retail purchase by the original owner. Proof of purchase is required for warranty repairs and proof thereof is the sole responsibility of the owner.

The cost of freight/shipping to Vertex Manufacturing Corporation is the responsibility of the owner and should be insured by the shipping carrier. If deemed defective upon receipt, Vertex Manufacturing Corporation will either repair or replace the defective parts/pieces at our discretion and return to the original owner with freight costs prepaid and insured.

This warranty does not cover normal wear & tear or damage from abuse or misuse. If a unit is returned for warranty reasons and deemed to be damaged from normal wear & tear, abuse or misuse we will notify you after our evaluation. Vertex Manufacturing Corporation will provide an estimate to repair or replace the needed parts and only make the needed repairs with authorization from the owner. The cost of repairs will be itemized in the estimate and must be prepaid along with return shipping costs prior to return shipment. All return shipments will include insurance for the value of the machine and added to the shipping costs.

Vertex Manufacturing Corporation will not be responsible for lost or damaged units during shipment.

Units returned to Vertex Manufacturing Corporation without first contacting us to obtain a Return Materials Authorization may be refused and returned to the sender freight collect.

The unit SERIAL NUMBER should be registered with Vertex Manufacturing Corporation by the owner within (15) fifteen days after purchase. We will maintain that information in our records and we will validate your warranty upon receipt. Please include a copy of your sales receipt. You may scan and email this information, or mail it to us. You will find your Unit Serial Number by turning the machine upside down and looking next to the cartridge discharge port. You should receive a confirmation of your Warranty Validation by return mail within 30 days.